Deliveries and Returns

Shipping

Turnaround

All orders aim to be shipped within 24 hours, excluding weekends and Bank Holidays.

All orders are delivered by Royal Mail unless a different courier is selected at checkout.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Backorders

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  • Please email info@psychi.co.uk to request a refund and we will assign you a tracking #.
  • Post your returned item to:
    Psychi
    Units 2&3 Pennine View Estates
    Shepley Lane
    Marple
    Stockport
    SK6 7JW
    UK
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Shipping

We do not refund the original shipping and handling that you paid on the order unless there is a manufacturer defect.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Need help with something? email us at info@psychi.co.uk